Returns & Exchanges

At From our family to yours ♡, we take pride in the quality of our artisanal food products; if you are not completely satisfied with your order, please contact us within 14 days of receipt. Due to the perishable nature of our goods, we handle every return request with personal care to ensure your family's table is always filled with the best.

Return Process

• 1.
  Contact Our Family

  Send an email to our support team with your order number and a brief explanation of the issue so we can assist you personally.

• 2.
  Provide Documentation

  For any damaged or spoiled food items, please include clear photographs of the packaging and product to help us improve our quality control.

• 3.
  Review and Approval

  Our team will review your request within 48 hours and provide a return authorization or process a direct replacement if applicable.

• 4.
  Receive Your Refund

  Once approved, a refund will be issued to your original payment method, or we will ship out a fresh replacement at no additional cost to you.