Frequently Asked Questions
Everything you need to know about our home-style treats and delivery.
How do you ensure the freshness of your food products?
All our products are made-to-order in small batches. We use vacuum-sealed packaging and insulated shipping containers to ensure your family receives our food as fresh as the day it was made.
Where do you source your ingredients?
We believe in supporting our community. 90% of our ingredients are sourced from local family-owned farms that practice sustainable and organic farming methods.
What is your shipping policy for perishable items?
We offer expedited shipping across the country. Orders are typically processed within 1-2 business days and shipped via 2-day delivery to maintain optimal temperature and quality.
Do you offer options for specific dietary needs?
Yes, we have a curated selection of gluten-free, nut-free, and vegan options. Please check the 'Dietary' section of our shop or look for the specific icons on each product page.
What is your return policy if I am not satisfied?
Your satisfaction is our priority. If your order arrives damaged or does not meet your expectations, please contact us within 24 hours of delivery for a full refund or replacement.
Can I include a personalized note with my gift order?
Absolutely! Since we are a family business, we love helping you connect. You can add a custom message at checkout, and we will hand-write it on a beautiful card for your recipient.